Frequently Asked Questions
What kind of products do you offer?
We specialize in personalized laser-engraved and cut items—from custom signs and gifts to decor and keepsakes. Every piece is crafted with care to add a personal touch to your special moments.
Can I request a custom design?
Absolutely! We love custom work. Send us your idea through our Contact Us page or email us directly at contact@TheoriaCreations.com, and we’ll work with you to create something one-of-a-kind.
What materials do you work with?
We primarily use wood, acrylic, and leather, but we’re open to discussing other material requests. Let us know what you’re looking for!
How long will it take to receive my order?
Our typical processing time is 3–7 business days, depending on the complexity of the design. Shipping time varies by location, but we’ll provide tracking once your order is on its way.
For more information, please visit our Delivery & Returns page.
Do you ship internationally?
Yes, we ship worldwide! Please note that international customers are responsible for any applicable customs duties, taxes, or import fees charged by their country.
For more information, please visit our Delivery & Returns page.
Can I make changes after placing an order?
If you catch us before we start production, we’ll do our best to accommodate changes. Reach out ASAP if you need to update something by replying to your order confirmation e-mail, through our Contact Us page or email us directly at support@TheoriaCreations.com
What’s your return policy?
Custom orders and personalized products are non-returnable, as they are made specifically for you. However, if there’s a problem with your order, please contact us—we want you to love your piece and will make it right whenever possible.
For more information, please visit our Delivery & Returns page.
Do you offer bulk or wholesale discounts?
Yes! We love working with event planners, businesses, and groups. Send us a message through our Contact Us page or email us directly at sales@TheoriaCreations.com with the details and we’ll provide a custom quote.
I didn’t receive my order confirmation email—what should I do?
First, check your junk or spam folder—it may have landed there by mistake. If you still can’t find it, feel free to contact us through our Contact Us page or email us directly at support@TheoriaCreations.com, and we’ll walk you through it.and we’ll be happy to resend it.
How do I care for my laser-engraved item?
Avoid prolonged exposure to water or direct sunlight, especially for wood items. A soft cloth and gentle cleaner can be used to wipe down surfaces if needed.
I’m not sure what I want—can you help?
Of course! We’re happy to help brainstorm designs or suggest ideas. Just drop us a message through our Contact Us page or email us directly at sales@TheoriaCreations.com and we’ll walk you through it.
