Effective Date: 2 May 2025

At Theoria Creations, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us. Our website address is: https://theoriacreations.com.

 

Information We Collect

 

We collect information that you provide directly to us when you:

• Place an order (such as your name, email address, shipping address, and payment details).

• Contact us with inquiries or customer support requests.

• Register on our website.

• Leave comments or reviews.

We also collect limited technical information automatically (such as IP address and browser type/user agent string) to operate and secure our website and help with spam detection.

Information Collected During Checkout and Browsing: While you visit our site or use our store, we also track:

• Products you’ve viewed: We use this to, for example, show you products you’ve recently viewed.

• Location, IP address, and browser type: We use this for purposes like estimating taxes and shipping.

• Shipping address: We’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

• Cart Contents: We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password.

 

How We Use Your Information

 

We use your information for the following purposes:

• Process and fulfill your orders.

• Send you information about your account and order.

• Respond to your requests, including refunds and complaints.

• Process payments and prevent fraud.

• Set up your account for our store.

• Comply with any legal obligations we have, such as calculating taxes.

• Improve our store offerings and website experience.

• Communicate with you about your order, updates, or promotions (only if you opt in).

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

 

Comments

 

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

Media

 

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

 

Cookies

 

• Comments: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

• Login: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

• Editing/Publishing: If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

• Cart/Abandoned Cart: We’ll also use cookies to keep track of cart contents while you’re browsing our site. When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day.

 

Embedded Content from Other Websites

 

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

Sharing Your Information

 

We only share your personal information with trusted third parties when necessary to:

• Process your payments (such as Stripe, PayPal, WooCommerce Payments). We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.

• Ship your orders (such as Canada Post, UPS, FedEx).

• If you request a password reset, your IP address will be included in the reset email.

• Visitor comments may be checked through an automated spam detection service.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

 

Who on Our Team Has Access

 

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and

• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

 

How Long We Retain Your Data

 

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

• Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

• Registered Users: For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

• Order Information: For example, we will store order information for six years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

• Reviews: We will also store comments or reviews, if you choose to leave them.

 

Your Rights Over Your Data

 

You have the following rights regarding your personal information:

• Access, Correction, or Deletion: You have the right to access, correct, or delete your personal information.

• Data Export: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

• Erasure Request: You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

• Opt-Out: You can also opt out of receiving promotional emails at any time by using the unsubscribe link provided in our emails.

 

Data Security

 

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.

 

Changes to This Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

 

Contact Us

 

If you have any questions about this Privacy Policy, please reach out:

• 📧 info@TheoriaCreations.com

• 📍 Ottawa, ON, Canada