Effective Date: April 15, 2025
Business Name: Theoria Creations
Location: Ottawa, Ontario, Canada
Contact Email: info@TheoriaCreations.com

1. Introduction

This website is operated by Theoria Creations. Throughout the site, the terms “we”, “us” and “our” refer to Theoria Creations. Theoria Creations offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on WooCommerce, an online e-commerce platform that allows us to sell our products and services to you.

2. Eligibility & Use

By using our site, you confirm that:

• You are at least the legal age of majority in your province or territory, or you have the consent of a parent or guardian.
• You are not using our services for any unlawful or unauthorized activity.

You agree not to engage in any behavior that could harm our website, brand, or other users. This includes spreading harmful code, attempting unauthorized access, or violating any local or international laws while using our site.

3. Our Products

We take pride in offering high-quality, custom laser-cut and engraved items. Please note:

• Products are subject to availability and may be discontinued or updated without notice.
• Due to the handmade nature of our work, slight variations may occur between items.
• We’ve done our best to represent product images and colors accurately, but screens and devices may vary.
• Prices can change without notice and do not include applicable taxes or shipping fees unless otherwise stated.

4. Orders & Payments

When you place an order with us:

• You agree to provide accurate and up-to-date information.
• Payment is due at the time of order unless otherwise agreed upon in writing.
• We reserve the right to refuse or cancel any order for any reason, including suspected fraud or a pricing error.

If we need to modify or cancel your order, we’ll reach out using the contact information provided at checkout.

5. Shipping & Delivery

We aim to process and ship orders promptly, but delivery timelines may vary based on product availability and destination. Theoria Creations is not responsible for delays caused by third-party carriers or customs.

Shipping rates and options will be shown at checkout. Any duties or customs fees are the responsibility of the buyer.

6. Returns & Cancellations

Because our products are custom-made, we generally do not accept returns or exchanges unless there is a defect or error on our part.

If there’s a problem with your order, please contact us at info@TheoriaCreations.com within 7 days of receiving your item. We’ll do our best to make it right.

Cancellations must be requested within 8 hours of ordering — once production begins, we may not be able to cancel.

7. Intellectual Property

All designs, images, branding, and content on this website are the property of Theoria Creations. You may not copy, reproduce, or use any of our materials without written permission.

We welcome customer photos and testimonials, and may share them (with credit) on our website or social media, unless you request otherwise.

8. Your Account

If you create an account with us, you’re responsible for maintaining the security of your login credentials. Please notify us immediately if you suspect unauthorized use of your account.

9. Third-Party Services

Our site may contain links to third-party websites or services. We don’t control them, and we’re not responsible for their content, privacy practices, or terms of use.

10. Limitation of Liability

Theoria Creations is not liable for any damages, losses, or claims that arise from the use of our site or products, except where prohibited by law. Our total liability is limited to the amount paid for the item(s) in question.

We don’t guarantee uninterrupted or error-free service, and we reserve the right to make changes to our website and policies at any time.

11. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes arising from these Terms will be handled in the appropriate courts within Ontario.

12. Contact Us

If you have any questions about these Terms, please reach out:

📧 info@TheoriaCreations.com
📍 Ottawa, ON, Canada